Robert Jacops

Review of Mentor Mitsubishi

This dealership is a mess. I look in service bays ...

This dealership is a mess. I look in service bays they had very few Mitsubishis even to work on. Service told me I needed a new engine. I took it down the street and had water pump replaced and now auto runs fine. Dealership replaced parts that were not bad and I took parts and had them checked and were not needing replaced. I ask them over and over about water pump and never responded. Finally I ask again after giving me a bill of over $700 for nothing other than to wrongly tell me engine needs replaced what about the water pump and they told me it would cost another $200 to determine if that was issue. Also they took 2 parts off of the body of vehicle and never put back on. I had to ask them where parts were and to put them back on. after 2-1/2 hours of waiting I ask for parts so I could put them back on by someone else. this was after I already paid the full bill.I am not a complainer. I order a pizza and get a cold one and don't complain and give the driver a $5 tip for delivery. I never return food and just go ohh well. But this place was ridiculous to the extreme. Dealer also could not work on the vehicle they claimed because repairman went Bear hunting and I would have to wait until he returns to get vehicle back.Yes I said repairman had to go hunting to kill a Bear before they would finish my vehicle that sat there for month and half.This place is so bad, worse than words can explain.