It is IMPOSSIBLE to reach their Medical Record Rel...

It is IMPOSSIBLE to reach their Medical Record Release Department!!

I changed my insurance this year, and my family care doctor needs to see my last year's lab test and other records. I tried to call Kaiser 3 days in a roll, from morning to afternoon, they keep transferring me to different department, and finally you got a so called Medical Record Release Department number, but nobody ever answered or return your calls.

I will have to keep calling or complaining to get my record. But I'm so disappointed with kaiser, and would not consider to use it again just in case I'll lose my medical record.