Ashley Manning #LuckyLittleMomLife

Review of John L Sullivan Chevrolet

Very dissatisfied with this dealership.

Very dissatisfied with this dealership.

Called a few days prior let them know our financial situation, exactly what we were looking for and what we wanted the vehicle for, told them how Far we were from the dealership and that we d have to bring our 3 little kids with us so we wanted to know that we Had Options and could leave with Something Similar to what we wanted/needed.

Sales person couldn t give us even General numbers over the phone but ASSURED us based on our situation, price range and their extensive vehicle inventory that he wouldn t make us drive all that way for no reason. So we made an appointment and drove the 1.5 Hours in the rain with our 3 kids under 6.

We get there and everything was fine, rainy but fine, most of the sales people were nice and offered an umbrella to keep my kids dry to get inside.

Our sales guy Thomas did Not offer myself or my kids an umbrella once even though when we went out to see the vehicles we were trying to huddle our 3 little kids under the carports (1 yr old, 3 yr old & 6 yr old). He was not very friendly or comfortable to deal with and they did not have Anything in our price range for what we Needed. Which would have been GREAT to know Over the Phone! And then I explained this NICELY to the manager and then to the financial guy who wanted to start the loan process and Neither of them apologized for the inconvenience or poor customer service!

I m mostly upset that Not Once did Our sales rep (Thomas) offer to keep my Babies dry with an umbrella && then no one even said sorry for that and the FALSE PROMISES & inconvenience of Driving All the way Out.

Will NEVER go back OR recommend anyone to go there AND will tell Everyone I Know how TERRIBLE my experience was.

VERY DISAPPOINTED!