Tanya Kit

Review of Bay Ridge Hyundai

I wanted to return a leased Santa Fe Sport and mad...

I wanted to return a leased Santa Fe Sport and made inquires to the Hyundai Finance department starting on Friday, June 7, 2019 asking the procedure to returning a lease. I was told 1) you have to make an appointment at ANY Hyundai dealership and then 2) obtain a return receipt with the person's name that assessed the return.

I made several calls on Saturday, June 8, 2019 to different Brooklyn and NY dealerships to make an appointment to return the car. I called the Astoria Location, Nostrand Avenue, Bay Ridge location and every time I stated that I was not repurchasing or leasing, I was hung up upon. Eventually I got two appointments; one from Nostrand avenue for 6/27 and one for Bay Ridge for 6/11/19 for 4pm.

At the time I told the receptionist (Nico) that I will not be repurchasing. Bay Ridge Hyundai called me on June 11th to confirm. At that time, the receptionist (Rocco) asked again whether I was trading in and I told him no.

Upon arrival at Bay Ridge Hyundai, I parked my car in the area dedicated for valet. I first spoke to a salesman, Joseph. He informed me that unfortunately the dealership would not be able to take my leased car for return. I inquired as to why and he said "If you were taking a car off our lot, then it would make sense but since you're not we don't have the space." I repeated what the financing department told me on Friday ( 1) you have to make an appointment at ANY Hyundai dealership and then 2) obtain a return receipt with the person's name that assessed the return). I asked to speak with a manager.

A gentleman, Ahmad Hamdan introduced himself as the manager and proceeded to tell me the same thing. I reminded him what Hyundai financing told me and he said "Why don't you take the car back to where you leased it?" I reminded him that it is HYUNDAI's policy to go wherever you want and I chose his dealership and i previously made an appointment and told his people in advance that I was not repurchasing.

Ahmad became irate when I told him I would call Hyundai motor finance to speak with them. He accused me of being rude and disrespectful and said "Now, I don't care who you speak to, I'm not taking your car."

I responded "Have I cursed at you? Have I raised my voice or turned over a table? I haven't done any of those things so to accuse me of being rude is ridiculous." I immediately took out my phone and pressed record. I informed him that I would videotape the conversation and asked him to repeat himself and he walked away. I began to call Hyundai Motor Finance and then a man who introduced himself as another manager called Sam; came over and said he would do the entire transaction to smooth everything over. There were no additional incidents after this time.

I am still in shock of the way your employees in the Bay Ridge Hyundai (9014 4th avenue) conducted themselves. I was a loyal Hyundai customer for 6 years. I decided I no longer want a Hyundai or a lease. I have that right as a customer. I do not owe Hyundai or anyone who works for Hyundai any explanations nor do I have to put my money in a company that disrespects customers.

I am disgusted and disappointed in the integrity of your employees. Their behavior was deplorable. I felt bullied and targeted. I felt attacked and singled out.

This experience has definitely shown me that Hyundai seems to support these bullying tactics to sell cars. If the salesmen worried more about integrity in the product they are selling and providing excellent customer service, they would do well. These tactics really soured me on the whole Hyundai experience and due to that fact, I will not be repurchasing a Hyundai ever.