Kenneth Spears Review of Howlands Trailer Service
I used to use Howlands a lot for work on my traile...
I used to use Howlands a lot for work on my trailers back in 2012 and had no problems. They were cost effective and friendly. Then somehow in the last year their attitude has taken a turn for the worst up there. The pricing is inconsistent from the time of drop off to the time of pickup with this last time going from $200 to $400 to have a bracket welded and lights rewired. (in 2012 I was charged only $60 by Howlands for a wiring job) Then when I said okay, I'll pay it, but I want an itemized invoice, all they could produce was a carbon copy with the 2 things I had done listed and a total at the end with no prices on individual parts and labor. After I got that all settled and made them write me a proper invoice (which included $8 butt connectors and $5 zip ties), the guy on the forklift in the parking lot moving trailers around gave me an attitude because I was in his way while trying to back my truck up to take my trailer home. He wanted to know if I was really in that much of a hurry. This was all back in May 2017.
I'm only reviewing now because I just had to have that lighting wiring job redone at another trailer shop this last Sept because the lights weren't working, and one side marker wasn't coming on. The other trailer shop said Howland's wiring was sloppy work and "it looked like it had been done by two guys in a garage over a case of beer." The ground wire was screwed down with a self tapper with no paint to prevent rust. The wires weren't taped up or sleeved.
I'm done with this place.
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