Salena White

Review of City Utilities of Springfield

I give it a Zero..

I give it a Zero..
Im on disabiliy, Been paying $300 or more a month for about 6 months now..the actual bill runs around 150+ monthly.
Because being late got disconnected & paid $350. to reconnect...the late fees are as much as the actual bill. Im really behind now cause it never goes down.This Utility Company is worse than borrowing from a loan shark. Disconnected again because I cannot afford to pay the $358. Again ???
This bill keeps compounding and getting bigger. They do not work with you and apply payments to the bill....it mostly goes to late fees. Customer Service is really rude....never heard of paying 350 for 150 bill every cycle.