Disappointed tbh. Travelled all the way from Bour...

Disappointed tbh. Travelled all the way from Bournemouth for a birthday treat for friend. Staff in hotel bar not very welcoming and I felt when having spa treatment that the person doing treatment not interested as only another Groupon offer. No rapport at all. Receptionist at Club nice though. Also Jacuzzi out of order. No complimentary shampoo even and as a few club members said to me "the club was getting very tired looking". A long journey and not overly impressed. Dead hanging baskets at hotel too. Shame really