We waited 2 hours for check-in and was finally all...

We waited 2 hours for check-in and was finally allocated a room at 5 pm. Checked out 9pm the same night!

We settled in the room. Used the toilet and tried to flush - no water!!!

Later we heard the cistern filling up, we flushed. Lo behold - sewage water backed up!!!!

This is the manager on duty told us this was the situation for the entire hotel and they had fixed it earlier in the day.

We called for the matter to be looked into and went off for dinner. Upon our return 2 hours later, we find the issue not resolved.
b) We had enquired with Front Office during dinner and was told the matter was resolved. We enquired twice. We were assured all was cleaned up.

We go up to our room and find sewage backing up again.

We call for assistance, twice, within a space of 20 minutes.

Three people turn up...an engineer, his supervisor and the duty manager (in the pic) to stand in the bathroom and flush the toilet several times.

They chat amongst themselves and turn to us and tell us all is fixed.

We were not convinced since the matter was not resolved in a two hour time frame earlier.

We asked the duty manager for a resolution and his reply was Madam, I am sorry but I can not do anything as the issue is fixed now.

We then asked to speak to a senior manager and was told that none of the senior managers were available.

Again, we asked for a resolution as we did not want to stay with a four year old in such unhygienic conditions. We asked to be moved to the Renaissance.

The manager in the pic said he can not do anything about it.

We then said we don t want to stay under such conditions and told him to prepare our bill as we were going to check out.

We packed our bags and checked out at 9 pm. We called the Westin and arranged a room.

The next day we met Puneet Goswami at the Westin, who heard us out. He then called the Director of Rooms at the Lakeside Chalet and told us to expect a call from them.

Today is the 3rd day. No call.

The infuriating thing is that the management at Lakeside Chalet knew about the system backing up and chose to check-in guests.

They also know that this constitutes a major health hazard and yet chose to subject people to such distressing and illegal situation.