Absolutely shocked at this place!! My 10 year old ...

Absolutely shocked at this place!! My 10 year old boy was so excited to go here after i booked during the week and it moved my booking a day as its not open on tuesday the girl called back and was so nice and changed my booking to saturday. My wife took him down and was greeted at reception by the girl (who was very pleasant and helpful ) then some guy that works there came over and abruptly shouted at my wee boy NO SCOOTERS allowed which by the way isn't stated in my booking. He was devastated and in tears after this he wanted to just go home !!