Brandon Shaffer

Review of Grand Hyatt San Antonio / Hyat...

My stay was in connection with a large convention,...

My stay was in connection with a large convention, which strained the hotel I think and was the main cause for any concerns. The check-in stations and the elevators were insufficient for the demand at bottle-neck times. During regular operation they were fine. The self-parking was pretty pricey, I would figure it would come with the room or at least a better discount; parking also confused me a little, a little better signage would have helped. The hallways had an odd smell that many commented on, I didn't really notice it in the room though, thank goodness. Room was clean and comfortable.