Egregiously bad service. This is the first eatery ...

Egregiously bad service. This is the first eatery review I've ever written.

Ordered a pizza for pick-up and the first thing was that they ended the call abruptly as I was trying to confirm whether they would use the phone number they asked for to call me when the pizza was ready.

40 minutes later they haven't called so I call them and they tell me the pizza is waiting. I walk over to the place and they tell me it has been sitting out 20 minutes. I let them know that I'm tired, having been driving 6 hours, and that I don't want to wait for them to prepare another pizza. I ask if instead they could give it to me half-off and the person working the cashier says that's ok.

At this moment a supervisor (owner?) walks by and asks what's happening. The cashier explains the situation and then this other guy overrides the cashier claiming that they told me on the phone it would be ready in 20-25 minutes (why do they ask for phone numbers if they don't call you when it's ready?).

At this point I just wanted my lukewarm, mediocre pizza and thought I'd make a last ditch effort to get the half-price by saying I would file a complaint for bait-and-switch if they didn't give me the price quoted by the cashier (I have no idea what the actual legality would be) and after that the manager/owner said who would not even sell it to me at full price and asked me to leave.

I ate there once before and I found the pizza itself to be ok by my standards, but it seems that it gets overcrowded for the staff that they have who then exhibit some difficulties holding it together.