This hotel is undergoing construction and has fall...

This hotel is undergoing construction and has fallen behind on regular maintenance, causing basic features to be unavailable or unusable; you should not stay here. Our problems started with the wifi -- it didn't work when we checked in. The hotel redirected me to the Internet provider, and after 45 minutes on the phone I was promised it would be fixed that evening. When it didn't work again the next day, I was told the hotel was under construction and the wifi likely wouldn't work for our whole trip. As a result, I had to cancel work meetings that I really needed to attend. The second day, our keys stopped working and somehow our room got coded as us having checked out, so the maids came into our room unannounced three times that evening, which was awkward. Also on the second day, 2 of 4 of the hotel elevators were out of service, causing huge lines every time we went up and down. Eventually, we started using the stairs, even though we were staying on the 8th floor. The only way up from the street to the start of the stairs was an escalator, and that broke halfway through the trip, and they wouldn't let us use it when it was off, meaning that then the only way to get to the stairs to climb up to our 8th floor room was via a circuitous path involving another building. Someone got hurt doing this, and I got to see a whole crowd yelling for help via one of the many police officers patrolling the place. Then they locked the stairs for some reason. The water in the shower would not get hot. I sent a package to the hotel. When I called the hotel said I could pick it up at the front desk, but it got redirected to the FedEx store which then tried to extort $10 out of me to release my package. Upon check-in they gave us drink coupons for having status with the hotel, but there is not actually a hotel bar so we left with six of those not redeemed. Eventually, after I wasted another 20 minutes complaining, the hotel comp d one of my three nights.

If you look at the other reviews for this hotel, my experience seems like it is common for this Omni. Broken elevators, poor service, long waits for basic service, broken internet. Yet, we are warned about none of it, they just take our money. The hotel needs to shut down during renovations if it can t maintain a base level of service.