Booked reservation through Expedia and called hote...

Booked reservation through Expedia and called hotel because Expedia was not letting me cancel through there website. Front desk agent was VERY rude. Kept interrupting me and had the worst attitude. Let the front desk agent know his customer service was not too great. The front desk agent was not answering my questions and kept saying that because I booked with Expedia everything had to be done with them which I understand but I had a question regarding their policies and procedures which he didn't answer. Asked to speak with a manager and the front desk agent refused and hung up on me. Called back to speak with manager and he was great. He apologized for the inconvenience and said all the calls are recorded so he would listen to the call and coach the agent. The manager as well answered all my questions and he made my experience from horrible to not so bad. I would plan on staying here in the future but that front desk agent shouldn't work customer service if he doesn't know how to control his attitude.