Shanon Pereira

Review of Fort Lauderdale Marriott Harbo...

I have stayed here more than 10 times. This time t...

I have stayed here more than 10 times. This time the experience was very different. Check in was supposed to be at 4. 1 room was ready ... at 615 I went to the counter and asked for our room and it wasn t ready... And the agent could of cared less. Mind you we had 7 guests and had to cram into 1 room to shower. That wasn t the worst of it ....When entering the room it was full of mold. It was explained the 9th floor wasn t opened in months. Really? How embarrassing to use that as an excuse. Why wasn t the room walked before releasing keys? It went down hill from there. I called the manager he was nothing short from arrogant. And stated there were no other rooms equivalent to the one we have but would come up to see- he ended up sending Maintenance. The poor maintenance guy explained to me how he was doing work of 3 people and how short staffed they were. He was so nice and tried so hard to find us a room that didn t smell like mold. Finally, the manager came up around 730 pm and we were upgraded to ocean front ....magically new rooms were provided and received a 100 credit per room and late check out at 4 the next day.
Beyond aggravated, hungry, and tired from the day we stayed. But was very disappointing. I ve worked in property management for 25 years and I would Of never treated my residents or prospects in this manor. I have pictures / videos of the room. The reason I am giving this review is because Mgmt sent me a survey to filled out and I never heard back. So sad