UPDATE: The owner of the company himself called me...

UPDATE: The owner of the company himself called me personally to apologize for the mistake. He is overnighting at his expense a new batch of tags.
Lets be honest. No such thing as a perfect company, all companies make mistakes. The real value of a company occurs by how they respond to their mistakes. I appreciate that he called and was willing to make it right and to rush to fix it.

ORIGINAL POST: Needed 640 custom 1" tags. They were willing to send a generic sample, but I paid to have an exact sample made to approve. Once I approved that sample I placed the order. Over $800 and the final product didn't match the paid for sample. Disappointing. Font was different and smaller and the dash was missing in second line. Pricing is good.