Hugh Douthit

Review of Microsoft

Absolutely the worst phone and support service I h...

Absolutely the worst phone and support service I have ever dealt with for 365 Office. I have been on the phone with over 14 different call centers and 14 different people and continue to get transferred to person 15 now and still waiting . Started this at 10 AM this morning it is now 12:30 PM and still no answer. 2 1/2 hours to do this: All that I am trying to do is to simply update a incorrect typed email address and to replace a phone number from a previous work number to the current number for my 365 online account.
This is pathetic service and even worse service as each so called support employee tells me they are sending me to the correct person and then that person tells me they are not the person to talk to after waiting 20 minutes to talk to them and sends me to another 20 minute wait.
The bottom line if you ever make the mistake of changing your password to your 365 account and wish to then update your phone or email address you have to wait 30 days to change this information. I even called Redmond to no avail, they simply have there hard core rules and you will go with them, wait or go away, that simple. The most inflexible company I have ever dealt with the worst customer uncaring and foreign out side the US support ever experienced.