G

They sold me return flights that had a stop over/t...

They sold me return flights that had a stop over/transfer of 30mintues. I rang them to confirm if this was valid which they needed to check with the airline. After several days they told me the connecting flights had a change in departure time and needed to check with the airline again to see what can be done. After several more days they told me I needed to book new flights (with the same airline) at additional cost and not on my original departure dates. I asked for a refund which they told me would take over 6 weeks to process and that I would need to pay a cancellation admin fee. I had no option but to book the new flights as couldn't wait 6 weeks for a refund to then book cheaper flights with a different airline.

Absolutely absurd that they can take money in less than 5 minutes but cant refund for over 6 weeks for flights they sold which were invalid. All these people do is pass costs on from the airline and provide pathetic inept service! Always book with the airline directly!

Comments:

No comments