I loved the location! Rila Hotel is directly at th...

I loved the location! Rila Hotel is directly at the city centre. It is just a few minute walk away from metro station serdica which connects to pretty much everything in Sofia. Behind the hotel you can get to Vitosha boulevard after walking for a few minutes. There you can enjoy every kind of cusine including traditional Bulgarian food. The prices of hotel rooms were economical. We had a smart TV with access to free wifi, air conditioning and clean linens. The lady at the reception was very nice and helpful. Reception was available 24/7. The window opened to a spectacular view of Sofia and Vitosha.
Some of the staff didn't speak English which created difficulty in communication. Particularly when just before my conference dinner we wanted to borrow pressing iron for my business suit but it wasn't available and the receptionist couldn't understand English. My husband had to go multiple times throughout the day to borrow iron but returned empty handed each time. The rooms are a bit old fashioned but it was clean so everything is fine. No microwave or coffee maker was given to us and receptionist said that it was due to precautions against covid 19. The wood of the door was a little torn so the room lock was exposed which made us worry but the receptionist said the lock will hold.