Patrick W

Review of Lt trust

I could not be more frustrated with a service prov...

I could not be more frustrated with a service provider. I had an account with LT Trust and have been trying for almost a month to withdraw the funds. They charged me $75 to process the transaction, then sent a check in the regular mail without any kind of tracking number and the check is now lost. I called this morning to try and get help and they said they could resend the check with tracking for an additional $35. It's infuriating that for $75, they'll send someone's money in the mail without any way to track it and then try to upcharge you for a more secure shipping method. Additionally, there were a couple of forms I asked them to fill out as part of the process and after three weeks of trying to get a copy of the forms back, I just discovered they completely ignored the instructions and bungled them up. They're a bank and they have you at a disadvantage, and apparently they're intent on sucking every penny out of you that they can despite delivering subpar service.