Cassandra Jayne

Review of Francis Scott Key Family Resor...

I really wanted to love this place, but we just co...

I really wanted to love this place, but we just couldn't. I love the concept of the resort and there's quite a few things for the kids to do. BUT... Our family had 3 rooms reserved for a 3 night holiday weekend stay. The entire floor in our room was "spongy" and felt like you were going to step right through it, our linens didn't appear to be clean and the shower backed up to the point of standing in almost a foot of dirty water for a 5 minute shower. We had small children with us and couldn't give them a decent bath/shower. My parents' room still had used face masks in the couch cushions, which would also mean that the linens on the pull-out couch were not changed. Guests above us were being loud, shouting and playing loud music until almost 4am, then became extremely disrespectful when asked politely to reduce the volume. After reporting this to the front desk and nothing being done about it, my parents' room received prank calls for the remainder of our stay. Our "neighbors" woke up to food thrown all over their vehicle from the obnoxious guests in the upstairs room, and a female guest spit at him while screaming "go ahead and report me" when asked about the food on the vehicle. We planned to eat breakfast at the outside picnic tables the one morning but had to quickly change our plans due to the fact that there was vomit all over the picnicking area, in which you could smell a strong stench of alcohol. All of this while the resort vowed they were taking extra sanitation and cleaning measures. We didn't see housekeeping once! Included in our check-in packet was a paper asking everyone to bag all garbage and dirty towels/linens and keep them in our room during our stay for them to be collected upon our departure. I expected better than what we experienced during our stay.

***Let me note that the front desk staff and the lifeguards in the indoor pool were polite and friendly, and the pools were nice.***