Kestens Tom

Review of Relais et Châteaux La Butte au...

First things first: the food, the service & the wh...

First things first: the food, the service & the whole experience are exceptional and worth the trip. We enjoyed that (we visited mid-week, we are a couple of 2 and had something very special to celebrate).

Update of my review 2 days after our trip:
I had published my initial review (see below) directly after leaving the restaurant (around midnight), and I was honestly impressed when the staff proactively adressed my complaint during checkout (just a few hours later). They explained what happened and apologized for what went wrong, and also the guest manager proactively joined this conversation. I really appreciate and hence i feel my review needed an update.

Initial review (2*)

I have to admit that this was an unpleasant surprise, knowing that we paid 670 per person to have a worry-free 2 day stay.Yet they need to reconsider the package offered.

Conclusion : this is a really magical place, offering top-notch food, spa & hotel room and the staff serving are super.