Dee O

Review of CNY Fertility Center

I recommended CNY to my sister after reading revie...

I recommended CNY to my sister after reading reviews here and because of cost since she will be paying out of pocket. She began interactions with CNY IN JULY 2020. Today, I regret ever recommending this clinic.
A process like this needs constant communication and response with support from your doctor and staff. She can barely get anyone to return a call. She has to wait days sometimes for a response by the portal. She is not given clear instructions on what she should do, when she should do it or how. Complete lack of communication.
IVF is a tough procedure on women, my sister has to teach herself when a particular test needs to be done and request from CNY to send in the order to whichever lab needs it.
The wrong lab work has been sent for her to complete, or it was sent too late before her cycle so she had to wait for the next month.
She has to guess what her next step in the procedure should be and constantly email CNY to ask for the next steps before they inform her. Are you not her Doctor? Are you not supposed to inform your patient ahead of time when to get tests done and send in the order to the lab before it is too late? She has wasted money on wrong labwork and was given many last minute additions to her lab work and prescriptions.
She ordered her drugs months ago, and just by chance she saw some new drugs in her portal right before she is to start taking the drugs. She had to ask the nurse what this drug was since it was never there before. The nurse noticed she never had that particular prescription sent to the pharmacy. No apology, the nurse responds as if your clinic has not just dropped the ball. These drugs cost thousands of dollars and she paid cash, she would have started her regimen and later told she didn't take one drug and has to restart!! So many mistakes, that I am shocked the clinic still exists. My sister is not rich, she and her husband saved and sold possessions, to have the money for this process.
My sister is depressed and stressed by the lack of care and professionalism this clinic has shown her and I am even more sad that it was because I trusted what I read here that she has gone through this mess.