Only giving this hotel two stars because the acces...

Only giving this hotel two stars because the access to the beach and the pools were super nice! & Eddie at the compass grill was SUPER nice and helpful, the best waiter there!
To start from the beginnings check in time was 4. We got there at 4 and tried to check in only to be met with a super long line at check in.
We waited only to be told our room was not ready and would be ready soon. I have a four month old, so waiting outside in our car turned into walking towards the beach to entertain her. We waited an hour for a call from the front desk, never got one.So we went and waited in line once and finally got to get our keys for the room at 530!
Once we got our keys and went to the room the room keys didn t work!
We went back to the front only to be told if our key didn t work we have to call security.
When we finally got into our room we were all a little underwhelmed with the room. There were mascara stains on our bed sheets and the bathroom smelled like urine.
There wasn t but one roll of toilet paper and no extras.
We ended up going to the rum runner cafe that s at the hotel and sat at a table for 20 minutes and not one server looked at us or even bothered to take our drink order. We Ended up leaving and going to the hotel next door and eating there, they had better service!
My sister ended up leaving a review that day and the hotel did call and apologize and gave us a $75 credit for our stay.
We did not want our room cleaned as we were only staying two nights and we had a lot of things. The next morning we woke up and I requested 4 towels and more toilet paper. They told me it would be brought to the room. That was at 10:30am.
When we came back from our beach day at 6pm nothing had to been brought and I had to call and request it two more times and wait 30 minutes for new towels and toilet paper. The office was right by our room.
Going back to the mornings, we ate breakfast at the compass grille because we had breakfast vouchers.
The staff there was absolutely clueless and the only person that knew what they were doing was Eddie. He was doing work for everyone. Checking the buffet, doing the bar, and waiting on our table! Thank you Eddie!!
All the other staff stood around talking.
This happened both mornings we were there. The second morning being the worst morning.
The second morning the staff kept coming and knocking on our door really early and wouldn t stop. We even put the do not disturb sign out. I don t get why they didn t understand do not disturb.
Also the showers are terrible. The go from straight cold to scalding hot so it burned my four month old and I the first time, and it was very challenging to shower her after that.
The toilets run and you can hear it all night long, and you can also hear when people flush ALL NIGHT LONG.
I will not recommend this hotel to ANYONE. I don t understand why our room wasn t ready for check in when we watched the cleaning crew come out of the room when we pulled up.
They are very unorganized and made our spring break very stressful as we drove from Texas (14 hours) and just wanted to get to our room and relax.
We even called and asked if our room would be ready when we got there. And they said yes.