We were given keys to a room on the 18th floor whi...

We were given keys to a room on the 18th floor which did not work, meaning standing in extra lines and spending time in the elevators (which there are too few of). I was charged an ambiguous amount at check in as a security deposit, something the front desk couldn't comprehend themselves, and we were only given our Big Apple gift basket when asked for at checkout. The room was nice, though walking past the air conditioning vent that sounded like someone with a snare drum on our way to the room was less than ideal. I didn't expect much, and the hotel still underperformed. It's only saving grace is the location.