Jennifer Shane Review of Superstition Springs Chrysler ...
I WISH I COULD GIVE ZERO STARS!!!!!! This dealersh...
I WISH I COULD GIVE ZERO STARS!!!!!! This dealership is literally a JOKE. If you value your vehicle, time, money, & LIFE... you won't go to this dealership. I rather drive 1 HOUR in traffic in the opposite direction with no AC on in the middle of the summer than give this dealership my business.
I bought a brand new $50k Dodge Ram last year from this dealership. It was a decent buying experience. BUT AFTER YOU SIGN THOSE PAPERS, customer service goes right out the window.
I had to take off work to get an oil change done. It was almost 6PM and I haven't heard back from the service department. I call in and they tell me they lost my vehicle on the property and couldn't find it. They didn't do the oil change. I had to take off another day of work to get my oil done. They couldn't even do it in a timely manner and had to give me a rental truck. What a joke.
This week, I bring my truck in because my push start isn't working correctly, I needed an oil change & tire rotation. They fix it, but completely FRY my touch screen radio system. Now I have no radio and I am going on a road trip tomorrow. I don't even have an option to turn the screen off, it's blinding in the middle of the night when driving (dangerous). They proceed to tell me it will take a week to order a new part.... a part they fried. My vehicle is brand new, what the f&^%. Is this a sick joke?
So Today, I go to turn my truck on and it won't even turn on! I had to get a jump. Now all my dash lights are on, my AC doesn t work... did they fry my computer too???? I am at a lost of words. This dealership needs completely new management and new service department. No one knows what the hell they're doing!!!! RUN... RUN FAST AND FAR. Spend your hard earned money at a place who will appreciate you!!!!!
I'd love a call from management. If they dare.
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