I am a pensioner with a disabled husband and got ...

I am a pensioner with a disabled husband and got in touch with rhp
About fencing blown down by the wind .it was on line chat and was told they would not replace fencing but would come out and take the fencing away waited in nobody came so went online to find out why and was told it was a miscommunication in other words was given the wrong details .
It's bad enough that they won't replace the fencing but to be given the wrong information is really not good enough