Painful! Disappointing! Buy Audi anywhere else b...

Painful! Disappointing! Buy Audi anywhere else but here!

It's with disappointment that I write that my experience with this dealership represents the low point in my experience with Audi to date. The vehicle is wonderful, reliable and everything you could hope for. This dealer made the buy out at the end of my lease time consuming, expensive and extremely frustrating. Customer service is NOT their thing.

I visited the dealer as recommended 1 month prior to the end of the lease (even though I live 160 miles away). I made all the arrangements to purchase the vehicle and awaited the paperwork which was promised 20 days later but never came. I called the dealership - they never called me back. I left messages and emails each week and unbelievably it took almost a month before the paperwork arrived. Now the pay-off had increased! I called and left messages - again no-one called me back. They answer the phone professionally, promise they are taking a message. And I was never called back. It got ridiculous!! Finally last night I was called back by the original agent (Griffin) who explained that this was not normal, not the way they do things and that they would make this right. Today I get a call back from a new guy with no interest in keeping me as a customer, who wanted to lecture me on the costs that the dealer is eating (for delays that they caused!!) and refused to make any kind of gesture (like towards the $500 dealer fees for simply producing paperwork) for the 6 week run-around that they have given me to simply purchase my car at the end of the lease. I can honestly say that this dealership stands out to me as a business with a great product for which they take a lot of credit, and has no concept of customer service or what a relationship could or should look like. I will AVOID buying a car from this dealership ever again - even though I will likely be an Audi customer for a long time. I will tell no-one to come here, and I will tell lots of people to buy elsewhere.