E Pope

Review of Mercedes Benz of Reno / El Dor...

I purchased a GL 450 there and I love the car. Aft...

I purchased a GL 450 there and I love the car. After a long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS!

I went to have the tires changed and specifically told them I was using the tires for life. They did not run a claim until after the fact which was then denied. We were stuck with paying for a new set of tires (that I don't even believe were new) and our old tires were just fine.

DO NOT TRUST DAN in the service department. He will completely change the story to save himself.

DO NOT BELIEVE that JASON DOWNEY will "make you feel satisfied" & remedy his service department's mistake in not running a claim & telling us "oh sure, it will be taken care of."

If you do buy TIRES for LIFE/LOYALTY be very careful & know exactly what you are purchasing. Do not rely on the guy who sells you on the "extras" to be forthcoming. This was definitely our mistake.

Mercedes Benz of El Dorado Hills is no different than any other dealership....they just have really nice cars. DO NOT TRUST THEM.