Kirstin Kimball

Review of Downtown Honda of Spokane

I took my Honda Fit Sport 2010 in for a factory re...

I took my Honda Fit Sport 2010 in for a factory recall on the airbags, as only a Honda dealership is authorized to do the needed repairs at no cost. My car was done on time, no issues with the authorized repair. I also ordered replacement rubberized floor mats, and asked for a diagnosis on the buttons on my key that was not working. I was quoted $150 for floormats (no problem) and $50 for my car key's circuit board. I was told this was cheaper than total key replacement and programming was not needed. I have the quotes in writing. This was June 20th.

I never got a call informing me my items were in. I called on the 4th of July weekend, told they were ready and just come on in. A family emergency happened, and I was delayed, but did make it in shortly thereafter.

When I walked in, I was informed I needed an appointment, that there would be an extra charge for programming ($69+) and that they had no idea whatsoever how anyone could even just order a circuit board for my key and not just replace the whole unit. I was also informed the guy who gave me the quote no longer worked with them.

While I respect that one should pay for services rendered, this entire ordeal left a very sour taste in my mouth. They refused to stand behind their own quote, fired employee or not, and pretended they had no idea where the agreement even was until I produced my hard copy and the date the agreement was on. (Hint: everything is digital there, they don't just "lose" records.). I was again reminded why I stick with my local shop for repairs and maintenance, because I don't like the assumptive attitude that females know nothing about cars and fast ones can be pulled on them.

I may have bought my car here in cash in 2010, but I will NEVER be going here for service again unless it is a factory recall that CAN ONLY be done at a Honda Dealership. I do appreciate the work done, but I don't appreciate the shocking waste of time of having to go in multiple times, refusal to stand behind their own written quotes, and my repairs costing considerably more than quoted.

Had they stood behind their quote, this review would have reflected it.