We booked an Executive room to spoil ourselves whi...

We booked an Executive room to spoil ourselves which included access to the Executive lounge which from our experience in other hotels (e.g. Sofitel) is always a peaceful place where you can have a drink and relax, read the paper .... it seemed like the Hilton must have give access to the whole hotel .... so forget peace and with small babbling children about!! Breakfast the next day .. there was one poor girl to serve, fill buffet, clear and redressdress tables ... people were standing around waiting for a clean table..... and to top it all up ... before we got to breakfast we woke up to find that there wasn't a drop of hot water coming out of the taps!!! Housekeeping informed us it was a general problem in the hotel - sorry i.e. tough! When we checked out we were not even asked whether we enjoyed our stay (as you normally are) and when we mentioned our hot water (lack of) issue not much was said just yes we know sorry about that!!! So we paid full price for a half price service!!!!