G Droguett Review of Bob's Steak & Chop House- Grap...
Hide your valuables!!! Let me just say that there...
Hide your valuables!!! Let me just say that there was nothing wrong with the dining experience at Bob's. The food was good, service was on point, the bill was what I expected from a fine dining establishment. My issue has to do with the valet service at Bob's, and unfortunately for Bob, their valet service is something that they are responsible for, therefore, my gripe falls on the restaurant's shoulders.
Upon our arrival we proceeded to use valet to park. Nothing eventful, until the next day, when my wife noticed that her Beats headphones were gone from the cubbie right in the front console of her SUV. She remembered them being there because she actually pushed them into the cubbie as we were getting ready to valet park, and additionally, she knew they were in the SUV because she had gone to the gym that morning and left them there.
We looked endlessly trying to find them before I contacted Monte (General manager) at Bob's. He was very pleasant on the issue and assured me that he would look into the situation himself. That was really the last time I heard from Monte, as there was no real follow up, but only a voice mail saying that he was still looking into the situation. I contacted Monte once more to give the restaurant a chance to reimburse me for the clear theft of my wife's headphones, and that is when Monte ultimately told me that they are not responsible for any losses incurred due to the valet service. I asked whether he knew if the valet was bonded for such losses, and they are not. So, diners, as you are ready to go have your tasty Bob's, make sure you either lock everything of value in your trunk if you choose to valet, or just park and walk yourself over to the restaurant.

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