Luke Meyers

Review of The Nonantum Resort

I am giving one star because the benefits this hot...

I am giving one star because the benefits this hotel does have, others have the same so I do not feel it is a perk. This trip was a mom trip away. We selected this hotel due to the great reviews, and pictures we had seen online. The room was very small, but clean. The view was horrible. The person just walking above us created quite a bit of noise, but just from walking around. The room we were in really need to have screws and bolts tightened. I explain to my friend that surely due to hosting a wedding I m sure this was the only option they had. We chose to try and make the best of it. We climbed in bed at 9, and joked about jack the beanstock up there walking around, but just got worse. The wedding party was directly by us. Even just laughing was beyond noisy due to the fact they had so many people in the room. We asked for a form of compensation from mgt in the morning and we were told there was no option due how we booked the room. When we did first arrive at the hotel we inquired about splitting the bill at checkout because we were sharing the cost. She said no problem with that. When I mentioned to the manager Colby we did inquire at check in

about that the girl spoke up in the back and said because I wasn t aware you booked through Expedia . My response to that was then why did you not correct the wrong and tell us the correct information once you found that out yourself. The part that is so upsetting is we asked for a refund, even just half of the $300 we paid for an off season Thursday night stay and she said there was no way. We were offered a gift card for the gift shop, which is very bad. Obviously catered to older women, and we even said souvenirs for the children. If you walk in the gift shop you will see it is the smallest gift shop, and it is the wardrobe of a 70 year old woman s. I honestly thought it was a joke. We are mid 30 s and they had no selection. When we called Expedia they did agree the stay was bad, and agreed to fight for our refund with the hotel. He told me after speaking to Shelia (who was certainly quick to let me know she will not tolerate our complaints) said no refund, we already gave them a gift card. So let me understand, you could have given us a refund in the very beginning we just had to go about it a different way or you couldn t give us a refund? The communication is bad, and it s very clear their attitudes are to smile to your face, apologize, then over the phone get very ballsy and not care.

In a nutshell Colby felt like we should have been compensated and did so with a gift card because according to her was the only option. Sheila did nothing and said the hotel should not be penalized because you picked your own room. Actually, Miss Sheila that is a lie. The option was not given, NOR did it say obstructed view. I explained to her I would be writing a review about my experience and her only response was are you threatening us. I simply said it it my right to share my personal experience. Considering I am not a local many people chatted with me, inquiring of my experience here. I know Sheila was very concerned about my review, I just wish they were 10x more concerned of the word of the mouth instead. They did comp us, but in their way. We were denied the compensation due to the fact Sheila said the hotel shouldn t be penalized. Had they refunded our money and not given us the gift card like we asked I would have just taken this experience as an unfortunate event. We would have just laughed it off.

Not only did we not get what we paid for. We also spent much time complaining to her, and Expedia. Sheila told me she would contact the owner immediately and let them know how she felt like we got no where with our conversation. I told her oh I was sure she would tell them her version, which came from a 3rd party anyways. I did also let her know I felt like their opinion was they got our money and Just waved us off. She was too worried about the review than actual feelings.