Went to the watch department to buy a watch. The l...

Went to the watch department to buy a watch. The lady who helped me out was very nice. She was patient with me while I asked her numerous questions. I wasn't quite positive if the watch I was purchasing was the one that I wanted. She said that if I turned out not to be happy with my purchase, I could come back later and return the watch. She fitted me, and all was good. However, I did decide I wanted a different watch. When I came back, the nice young lady was not there to assist me. Instead, someone named Eddy was there, and he very rudely told me that because the watch had been adjusted, it could not be returned. He was not helpful in the slightest. I asked for a manager and he refused to get me one and he just said that no matter who I talk to, they are all going to say the same thing, that the watch cannot be returned. Eddy was so rude, I'm tempted to never shop at Macy's again! I left very disappointed. I returned and someone finally got me a manager. David also told us that the watch could not be returned. The only thing he did was write down the information from the receipt so that he could reprimand the young lady who misinformed us that the watch could be returned. Which, I feel bad about because she was so nice, she only made a mistake. It just seems ludicrous that nothing could be done to help me out! Now I'm without the money that I spent on the watch, and stuck with a watch I do not like. In fact, I like the watch even less now because it is tainted with the memory of how rude Eddy was to me.