I had a rattle on my 2003 Rav4 and I called Tracy ...

I had a rattle on my 2003 Rav4 and I called Tracy in the service department; she told me to drop by and that she would be there till 7:00 that night. Because I work 8-5 everyday and hate dealing with things like this, I had put off this visit to the service department. I pulled in and Tracy laid under my car to see what the rattle was, noted it was a loose exhaust bracket, pulled it in the bay, tightened the bracket, and sent me on my way. She was the most personable and trustworthy car dealership employee I have ever met (I grew up in dealerships too). After my experience I would recommend anyone to see Tracy & Mike Johnsons Toyota for service!