Vox Populi

Review of Star Hotel Metropole

Biggest problem was the cleanliness. Two issues.....

Biggest problem was the cleanliness. Two issues..
1) spots all over the bathroom tiles -> disgusting. I was told that the people cleaning the rooms just don't have enough time to clean the floor and they often don't have the "equipment." What does that even mean? This was pretty disgusting to me. If you can see this, imagine all the nastiness you can't see.
2) our room had an odd smell. We were told to keep the window open and the bathroom door closed. Apparently there are a bunch of rooms where this is an issue. When I asked if they tried using bleach in the toilet and in the sink, I was again told that they aren't provided this.

Management clearly sucks at this location.

Breakfast time is pretty good. Selection doesn't seem to vary. I thought it quite unfortunate that you are charged extra for eggs and the like. Why wouldn't guests order this when you don't change up what you present? Compared to other hotels I stayed in during my trip to Italy, this had one of the worst breakfast options.

Saving grace? Staff was very nice. Even the person cleaning our room was very sweet.