4 years ago

Their service department needs to be TRAINED ON SE...

Their service department needs to be TRAINED ON SERVICE! Dont assume everyone is knowledgable to your policies. Also that everyone knows about diagnostics, repairs, etc. When you request and discuss not to deal with a certain service advisor with the "Director of Service", make sure that you follow through on this. Service was so bad, I'm going back to Toyota. Received a response to contact their customer service manager , she was part of the problem.

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