B

The quick comment is that although my 93 yr old mo...

The quick comment is that although my 93 yr old mom is ready to return to assisted living instead we choose to keep her at Archstone for continued rehab therapy another week or two.
This is our 2nd stay here after the frustration of enduing 4 other low quality SNF's in the past
Excellence starts at the top with Adam Rhead not only being extremely helpful with admissions but his continued monitoring and care adjustments are deeply appreciated
Susan Washington has been a wizard negotiating the complex Medicare and secondary insurance maze.
Vicki, a CNA, has heart and empathy and cares for each patient as if they were her own relative.
Charlotte always has the answers to my questions regarding progress and daily goals being met plus continually offering positive suggestions.
Mom LOVES the hot and interesting meals served each day in a timely manner. (go elsewhere to learn how annoying lack of good dining service can be)
Many more of the staff are more than friendly and always greet me with a "hi Bob" and usually have something to say about my mom or the activities here.
If you have doubts from reading a "bad review" understand all of us have a "bad day" and in fact when I had a misunderstanding regarding the towel inventory in the room, Adam was quick to resolve it.
So bottom line I personally encourage you to visit an outstanding & affordable facility before making any final decisions

Comments:

No comments