Bill Wilson

Review of Bear Lodge Resorts

We just returned from a weekend at Bear Lodge, for...

We just returned from a weekend at Bear Lodge, for the most part we had a good time. As stated in some of the other reviews, we were met by one unfriendly staff member, a short woman with short red hair. Somehow, we were seriously inconveniencing her by staying there, because every time a customer (our group included) interacted with her, we were met with a passive aggressive response and an eye roll.

The rooms were perfect for how we used them, any other place I would feel bad shedding wet snow gear, this place was built for it.

Now the sled rental... The sleds were great and aside from a temperamental Mother Nature, the snow was fine. I did have a crash early on our first day, and needed some repairs done. The repair was done fairly quickly, but incredibly over priced. I referenced every part number used on the machine and was over charged for parts by about $120. Also, the repair included needing a new ski. The shop replaced the ski with a used part, yet I was charged new price for a ski... Pretty shady way to do business. Also, I'm not doubting the mechanics ability, but I watched the repair be completed, nothing was torqued to spec, or aligned properly more than "eyeballing it" so when the sled came back, they tried to nit pick the mechanics repair. And entertained the prospect of having me pay more for his incompetence. Also, when asked for a copy of our rental contracts, we were told we were not allowed to have copies to double check pricing and deposits.

Needless to say, I will not be staying at this lodge again. Until they can employ fair business practice. If you have plenty of money to burn and don't care about good business, stay at this place.