Booked an executive king room for 5 nights. Very s...

Booked an executive king room for 5 nights. Very spacious rooms with nice decor and nice large bed. However, service not at all upto the mark and way below the 4 star standard. The mini fridge wasn't working, and the hotel staff kept quiet for 2 days knowing that fact that the fridge is not working. My milk got spoilt and my baby missed a day's milk. When complained they send a new fridge but the fridge should have been changed before my check in as they knew about the faulty fridge. Secondly, requested for extra pillow twice and it came after 2 days. Thirdly, the breakfast in the lounge was sub standard and the service was really v v poor. The staffs lacked basic courtesy, except one, who was sitting in the reception of executive lounge and was v warm and friendly. Except for this one lady all others were either rude or not bothered about the guests. I guess the service really needs to be improved for the price of 24k per night.