Arturo Ortega

Review of Sterling McCall Acura

I have been taking my car in for service since I b...

I have been taking my car in for service since I bought the car there. At first everything was excellent they would tell you what you needed and recommend the only what was necessary. They would inspect everything and give you a report. Recently after spending over 2500 dollars in service they stopped doing a good job diagnosing the car. They would just do the minimum charge you and send you on the way. After that service something always seemed off. First it was just the power steering pump they replaced the pump and then it was a engine cleaning. The power steering still makes a noise and then it was a belt tensioner. They waste your time when I first told them of all the problems and they just fix one and don't follow up with the other ones. They take your money and waste your time with repeated service calls. Then they break your car!! First they broke my center console and it took many calls with the service manager and general manager to get that fixed they didn't even try to call me back and had to track them down. Then my rims mysteriously were bent in the front and ever since the clutch on my car has never felt right. Which they refuse to do anything about. I pay good money to not have to worry about when another thing is going to go wrong. The icing on the cake was when I get a call back from Richard Hudson to try and address the issues. He questions how I spend my money and why I didn't come back to do the service! Last time I checked you don't have to answer those kind of questions unless you are married to that person. I won't be taking my car back there anymore. They used to do a good job now they just go through the motions, take your money and make you late by making you wait two hours to pickup your car!