I have stayed here before and it's always been ver...

I have stayed here before and it's always been very nice, however on the last occasion our stay was marred by a bizarre payment policy. Despite my room being prepaid, I was refused entry unless I showed the card on which the room was booked. Not having the card (as it was prepaid for by my girlfriend) I was informed that the only way I could gain entry was to pay the full amount again, which would be refunded within two days. Essentially I had to pay twice to gain entry to my room. I did not receive a full refund of the original payment until 7 days later.

For anyone looking to book at the Crowne Plaza my advice would be to make sure you have the exact card used to prepay for the room. Otherwise they won't let you in without paying the full amount again.

A ridiculous policy that marred an otherwise pleasant stay.