Started well but ended badly. First a room service...

Started well but ended badly. First a room service tray sat out next to our room for Three days no one picked it up after we told the front desk serveral times. Then the price I was quoted by Hilton honors resv. Agent was incorrect and she knew we had a dog, but didn't didn't advise of the additional cost. Waiting for GM to get back in town next week to work it out.

So far very nice. Beautiful view, room is nice before
Bed and pillows awesome. They upgraded us to even a better room 16th floor view of the smokies. Lovely balcony. Staff very helpful. We'll be here a couple of days. I'll keep posting.