Disappointing customer service and not following c...

Disappointing customer service and not following consumer rights laws.

Bought some Christian Laboutins. Wore 4 times and after the inside sole moved. Also worw outside on one of 4 occasions for 4 minutes and red soles damaged.



In addition as within 6 months it is upto them to prove was not faulty rather than me to prove it was.

That is what the consumer rights act states very clearly. Selfridges decided to ignore this.

I have asked to escalate to senior management.

They need to look after their customers.

Buyer beware