I have bought an Audi A4 with them. Everything was...

I have bought an Audi A4 with them. Everything was good, sales staff was nice. But at the time of handing over my keys one of the key was not functioning. I asked about same, they promised to get the key checked fixed and sent to me ASAP. It s almost 45 days I haven t received my car key. Called numerous times on the customer care left VM with phone number but haven t received any call back. Just dropped another email at their customer contact page, fingers crossed. I am very unhappy with their after service customer care.

Update on June 12th: Still no clue if the key. Somebody called me from driverselect loyalty team couple of days after I left review first time. Made big promises to send me car key. But nothing happened after that. Finally today reached driverselect but haven t seen kind of customer service or sense of urgency from these for my missing car key. Have spoken to lady from service. She has dialed some numbers to get the key and I feel little positive to get the key this time. Let s see if I will get the second car key for which I have already paid two month back. Fingers crossed.

Update on July 16th: Locksmith came after one no show and messed up my car. Car started showing a warning error code. It s been more than 3 weeks. Still no response from the locksmith neither driverselect. These guys don t return calls neither respond to emails feels like they are ignoring intentionally. Worst experience and I have to still drive with faulty. Very unprofessional service department.