So annoyed. Paid $50 deposit and DISTINCTLY rememb...

So annoyed. Paid $50 deposit and DISTINCTLY remember submitting my requests for my 3 options for my 2 night stay/plus massage or round of golf within ample time. I call to follow up on status because my first pick (Sedona) was drawing near and I needed to purchase flights, and they say they never received the actual vacation planning form. I wish I would have saved confirmation page because I KNOW I submitted it. Now the days I planned trip (which was not flexible because it coincided with my husband's business trip in Arizona) are blacked out and I won't have opportunity to take another trip before the certificate expires at the end of December. Ugh!