Calling them is pointless. Went into branch who...

Calling them is pointless. Went into branch who said to call downtown, after waiting an hour. Did so, call center, after waiting 43 minutes, said they don't know where info is, can go into 100 N. Senate to find out. Advised branch said to call, and asked for phone number. She said, they don't have phone number. Asked for supervisor, said they will call back in 24-48 hrs. Exactly what good does that do? During covid and instead of handling problems over phone, they insist you come in and wait forever to get no one who has an answer. I'm still searching for my title that was sent direct to branch from dealership. i have proof they got it, but they have no idea where it is.