The gym itself is very nice, staff has been very k...

The gym itself is very nice, staff has been very kind. We have enjoyed it , outside of my experience dealing with booking my kids. I set my alarm everyday to 5 am so I can book my toddler because the slots fill up so fast. Well now the app isn t letting me book. Kim has been helpful, but it s been days and the issue is still not fixed. She informed me that IT knew what the issue was but for whatever reason they aren t fixing it. So I am a little frustrated that we are paying 200$ a month for a gym that requires reservations and I am doing my part to
Comply , but the tech team won t do their part to make sure I can even reserve. I can t go without childcare so, how long do I just keep calling and calling before someone fixes it ? I even asked if I could give my schedule in advance to be put in manually? I feel bad having to constantly contact Kim , when she isn t the one who fixes the glitches. It s hard enough to get a slot and as a working mom of 3 and military spouse I need somewhere reliable and dependable with scheduling. I love the gym. Just super disappointed In the lack of fixing something I was told knew how to be fixed. Really hoping this gets fixed so I don t have to find a different gym with reliable childcare procedures