Since this is a delivery trucking company I am giv...

Since this is a delivery trucking company I am giving them a score based on that alone. We ordered a shipment of Armstrong Tile out of the Chicago area, just two hours North of our location. N&M was the trucking company assigned to deliver. We were told three days and it would be in our hands by the wholesaler. Instead N&M picked up our shipment and took it north to Wisconsin where they dropped it on their dock. When it didn't arrive the wholesaler called them and discovered that the order went out with a request for a lift gate truck, no idea why, since we didn't ask for that. However the very snotty woman in dispatch told them it was waiting on a lift gate truck and since they only had a few of those it was going to be a while before we saw our tile. I called the administration office and spoke with Jeffrey, who was professional and polite, but not very apologetic. He said he would deliver on Monday between 8am and 10am without a lift gate. Fine. So my installer is waiting (again), the customer is pissed, and it's 11:00 and the driver is still not there. So my recommendation is, call a different carrier.