Terrible management and staff, booked a room and i...

Terrible management and staff, booked a room and it was a mess from the previous rooms. Walked in and said hello to the staff 3 times before i recieced a response. Rooms have no heating. Now have the snuffles, told to not smoke out the front by the benches and ashtrays because it gives a bad impression then to see the staff do the same thing the next day. Finished my lunch in reception burped and covered my mouth saying pardon, and a maintenance man tried to tell me how disgusting i am as well as the staff. Im outraged and will go to the village over the road next time.