I feel as if Hall has grown at a good pace and has...

I feel as if Hall has grown at a good pace and has lost focus on the little guy customer service. I recently planned a trip with a couple of my colleagues, November 11th, to the tasting room as I have been a member for over 6 years and have spent several thousand dollars on their wines this year alone. I secured lodging and dinner reservations, hoping to take a bottle of Jack s Masterpiece along. Well, I arrived to find that the winery was closed for an employee event. The representative at the winery told me that the closure was listed on the website. That s great.

I receive several emails a month from Hall, advertising their products and special events but never an alert concerning a departure from their normal operating schedule. That doesn t make money but their effort to advertise products and events does. Just my opinion.

I spoke with Diem, from the wine club, concerning my extreme disappointment. The resolution; she talked with marketing about displaying abnormal schedules more promeninently. That helps a great deal with my wasted accommodations and long drive along with my friends. Lesson learned; work around their schedule and find out what that schedule is before you make plans. I bet they let their corporate buyers know any change in schedule.

I also bet my complaint didn t make it to Kathryn. Frustrating.